IT Consultant - East Bay Job
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If you want to develop your career as an IT professional and you are smart, hard working, and good with people we may have the perfect position for you. We are a small but growing IT consulting firm, with offices in the East Bay, Sacramento and north of Boston, looking for an experienced IT professional who we can develop into our next uber-consultant.
Your job would be to serve as Tier-1 support for our local small business clients, helping them over the phone and by email with their computer issues. You would be responsible for handling all desktop support issues for our clients (Windows XP/Vista, MS Office, hardware/software, networking, email, remote access, etc.). This job is primarily a helpdesk/customer service position, but you’ll be exposed to lots of other things such as server administration, firewalls, network design, backup software, and much more. The more experience you have with these technologies the better. (If you have a lot of experience with server administration and IT consulting please still apply--we can adjust the job to match your experience.) For complicated issues you will have the support of our senior IT consultants. When not handling desktop support issues, you will be assisting other team members with on-going IT projects.
Unlike your typical IT job where you have to know a lot about a few technologies, this job requires you to know a lot about a great many technologies. Previous experience in an IT consulting role in small business environments will be a huge bonus. We work with a wide range of clients with extremely varied IT environments so the ability and passion to master new technologies quickly is key. That’s what makes the job so perfect for an emerging IT professional; each day brings new challenges and new opportunities for learning.
To succeed in this job role you have to be charming on the phone and good at troubleshooting computer issues. It doesn't hurt if you have a generally positive outlook on life and a razor sharp intellect. Most importantly you have to be passionate about technology and motivated to improve your IT knowledge and skills. If you don't genuinely enjoy your work as an IT professional you won't fit in here!
Vital Networks is a fantastic place to work. We have created an environment where the best ideas win regardless of where they come from and where a sense of humor is highly valued. It is collaborative, fast-paced, and extremely supportive.
Please feel free find out more about what we do at http://vitalnetworks.com. If you are still interested, please click the "Apply for this Job" button below. The cover letter is extremely important. Please introduce yourself, tell us why you are interested in this position, and what skills and experience you possess that would make you a good candidate. We use the cover letter to get a sense of your personality and gauge your communication skills. It's actually more important than the resume. We're not asking you to write a book, just 1-2 paragraphs. In fact, don't apply if you just plan on submitting your resume because it's a waste of time. If we like your cover letter and resume, we'll send some follow-up interview questions and take it from there. We look forward to hearing from you.
Things we are looking for:
- Previous experience in a helpdesk role
- Previous IT consulting experience in small business environments (not required but a huge bonus if you have it)
- At least 2 years of experience in a technical support position
- Mind blowing intelligence and troubleshooting skills
- Excellent customer service skills
- Superb communications skills
- A history of high achievement in school, previous jobs, and life in general
Please do NOT apply for this position if:
- You are a career programmer
- You have no experience in a job like this, you are fresh out of tech school, or you have recently decided to make a career switch to the IT profession. Sorry.
- You are not 100% passionate and committed to a career as an IT professional
- You are not comfortable in a customer service role
- You are not able to commit to a full-time position
- You have average or below-average social skills. Again, sorry.
